“They say first impressions are the most lasting. Within the first 7 seconds of meeting someone, they will have made a solid decision about your trustworthiness, abilities, and confidence. A similar phenomenon happens when a customer “meets” a business for the first time. During that initial interaction, customers will make judgements about the company’s dependability, integrity and ability to serve their needs. Every subsequent interaction serves only to either support or oppose that first impression. A good first impression can lead to a positive, profitable relationship whereas a bad first impression leaves the company facing a difficult uphill battle to regain the customer’s trust or to even retain them as a customer at all.” --Apphelp
I quoted this article because first impressions are so important not only for you as a business owner for your clients, but also for customer support. In the following paragraph it goes on to talk about how important first call resolution is. Here at PlanNet Marketing, we strive for first call resolution. We have a great support team that is growing by the day. Just this week we hired two more support team members to keep hold times to a minimum and do our best to support our Reps.
~ LeAnn Troeckler, Chief Operations Officer
Have you been to your Virtual Office > Information Center > Library recently? If not, go and check it out. We have uploaded some great new photo galleries from the PlanNet Marketing 2017 International Convention London and the 2017 National Convention Las Vegas. Below the photo links is the On Demand PlanNet Marketing Business Overview dial-in 24 hour hotline number right at your fingertips. The next link is for our Directors’ weekly events - printable banners/signage and sign-in sheet for all of your Business Opportunity meetings.
Below this you will see the Audio Library, to which we have uploaded our morning Daily Vitamin calls. In case you missed this morning's call, you can go and check it out. Scroll down and you will see all of our fabulous PlanNet Marketing promotional videos. Lots of great materials that we don't want you to miss. All of this valuable information is here to help you grow and succeed in your PlanNet business. Keep up the great work!
~LisaMarie Klinger, Vice President Marketing Administration